Privacy Policy

Introduction

kavstronel.top AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains what data we collect from users of our website and services, how we use your information, and your rights regarding your personal data. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

The data controller responsible for your personal data is:

• Company: kavstronel.top AG
• Registration Number: FN258963a
• Address: Landstraßer Hauptstraße 194, 1032 Vienna, Austria
• Email: [email protected]
• Phone: +43 15889366

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website. This data collection enables us to provide our services effectively and improve your user experience.

Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you submit enquiries or contact forms
• Communication Data: Content of messages, enquiries, and correspondence with our team
• Service Information: Details about your business requirements, project specifications, and service preferences
• Professional Information: Industry sector, company size, and business objectives relevant to our services

Information Collected Automatically

• Technical Data: IP address, browser type and version, device information, operating system
• Usage Data: Pages visited, time spent on our website, referring websites, and user interaction patterns
• Analytics Data: Website performance metrics, user behaviour patterns, and traffic sources
• Cookie Data: Information collected through cookies and similar tracking technologies (see our cookie policy for details)

How We Use Your Information

We use your personal data for various legitimate business purposes. How we use your information depends on the services you request and your relationship with our company. The use of your data enables us to provide professional services, maintain client relationships, and operate our business effectively.

Service Delivery

• Responding to enquiries and providing information about our services
• Delivering consulting services and business architecture modeling guidance
• Managing client relationships and project communications
• Processing service requests and coordinating project delivery

Business Operations

• Maintaining accurate client records and service documentation
• Improving our services based on client feedback and requirements
• Conducting business analysis and service development
• Ensuring compliance with legal and regulatory obligations

Communication and Marketing

• Sending service updates, project communications, and relevant business information
• Providing newsletters and industry insights (with your consent)
• Conducting market research and client satisfaction surveys
• Maintaining professional relationships and business development activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies for website performance measurement, functional cookies for user preferences, and marketing cookies for advertising and personalisation. For detailed information about our use of cookies, please refer to our comprehensive cookie policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interests: Operating our business, improving services, and maintaining client relationships
• Contract Performance: Delivering services you have requested and fulfilling contractual obligations
• Consent: Marketing communications, newsletter subscriptions, and optional data processing activities
• Legal Obligations: Compliance with applicable laws, regulations, and professional standards

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who assist in delivering our services, subject to strict confidentiality agreements
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Protection: To protect our rights, property, or safety, or that of our clients and the public
• Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to privacy protections

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. Any transfers outside the EU are conducted with appropriate safeguards, including adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms to ensure your data remains protected.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information and the purpose for processing. Generally, we retain client data for seven years following the completion of services to meet professional and legal requirements. Marketing data is retained until you withdraw consent or request deletion. Website analytics data is typically retained for 26 months, whilst cookie data expires according to the specific cookie types used.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights enable you to maintain control over your personal information and how it is processed by our organisation.

Access and Portability

• Right of Access: Request a copy of the personal data we hold about you
• Data Portability: Receive your data in a structured, commonly used format

Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Limit the processing of your data under specific conditions

Consent and Objection

• Withdraw Consent: Withdraw consent for marketing communications and optional processing
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Automated Decision-Making: Rights related to automated decision-making and profiling

To exercise these rights, please contact us at [email protected] or +43 15889366. We will respond to your request within one month and may request additional information to verify your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, access controls and authentication systems, regular security assessments and updates, employee training on data protection, and secure backup and recovery procedures.

Contact Information

If you have questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

• Privacy Officer: [email protected]
• General Enquiries: [email protected]
• Phone: +43 15889366
• Address: kavstronel.top AG, Landstraßer Hauptstraße 194, 1032 Vienna, Austria

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable laws. In Austria, the supervisory authority is the Austrian Data Protection Authority (Datenschutzbehörde).

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Cookie Policy Reference

For detailed information about our use of cookies and tracking technologies, including how to manage your cookie preferences, please refer to our comprehensive cookie policy. This document provides specific information about the types of cookies we use, their purposes, and how you can control them.